Thanusan Raveendran
Mobile:07477844471
Email:Thanusanr26@gmail.com
Profile
A dedicated and hardworking professional with experience across customer service, retail, and
administrative roles. Proven track record in providing excellent customer support, efficient teamwork,
and strong communication skills. Experienced in handling sensitive information and contributing to the
success of various industries including healthcare, retail, and food service. Achieved a bronze award
in Duke of Edinburgh, demonstrating commitment to achieving goals through hard work and
dedication.
Education
BSc Mathematics - University of Surrey, – 2022 – 2025
• Real analysis 1&2
• Ordinary Differential Equations
• Operations Research and Optimisation
• Mathematical Programming and Professional Skills:
In this module, I enhanced my analytical and practical skills through the use of various software tools.
I tackled complex mathematical problems using MATLAB, focusing on numerical methods and data
analysis. MATLAB’s robust computing capabilities enabled me to execute algorithms efficiently,
visualize data trends, and interpret results, which deepened my understanding of mathematical
programming. Additionally, I used Excel for data management and basic calculations, leveraging its
functions and pivot tables to analyse and organise data effectively. The software applications have
not only supported my technical learning but also strengthen my problem-solving skills, preparing me
for the real-world engineering and analytical challenges.
• Mathematical Programming and Professional Skills:
In this module I used Sypder, an integrated development environment for Python, to advance my
programming and analytical skills. Spyder enabled me to write and test Python scripts for
mathematical programming tasks, offering a user-friendly interface and essential debugging tools.
Its variable explorer and plot visualisations facilitated data analysis, outcome visualisation, and
ensured accuracy in calculations, which played a crucial role in the success of my projects. This
experience not only enhanced my proficiency in Python but also developed my problem-solving and
analytical skills within a collaborative academic environment.
Experience
Asda – Present
• Managed stock levels and ensured the store was well-organized and clean, contributing to
efficient operations.
• Supported in-store promotions and upselling, resulting in increased sales.
• Delivered exceptional customer service, assisting customers with product inquiries and resolving
issues promptly.
• Handled payments and operated tills, maintaining a high level of accuracy and attention to
detail.
• Developed strong communication skills, regularly interacting with diverse customers and
ensuring a positive shopping experience.
• Collaborated with team members to improve store efficiency, resulting in increased customer
satisfaction.
Serco/Adecco - 2021
Thanusan Raveendran
Mobile:07477844471
Email:Thanusanr26@gmail.com
• Contacted individuals who tested positive for COVID-19 on behalf of the NHS to provide
guidance on isolation procedures and support.
• Recorded and managed sensitive health information in line with GDPR guidelines. • Ensured
accurate and timely communication, delivering important information to customers while
maintaining confidentiality.
• Provided emotional support to individuals during difficult times, ensuring empathy and
professionalism.
McDonalds - 2020
• Delivered high-quality customer service in a fast-paced environment, taking orders and handling
payments efficiently.
• Prepared food items according to McDonald’s standards, maintaining cleanliness and food
safety protocols.
• Worked collaboratively with team members to meet demanding service targets and maintain
operational efficiency.
• Addressed customer concerns and resolved issues promptly to ensure a positive dining
experience.
Boots – 2018
• Assisted customers with purchases, product recommendations, and general inquiries, improving
customer satisfaction.
• Restocked shelves and managed inventory to ensure product availability.
• Supported pharmacy staff by directing customers and assisting with minor clerical tasks.
• Handled cash transactions and maintained the tidiness of the store.
Skills
• Effective mapping skills demonstrated through Duke of Edinburgh adventures
• Proficient in Microsoft Word, Excel, and PowerPoint
• Customer-centric approach and relationship-building
• Financial transaction processing and cash handling
• Strong communication and interpersonal skills
• Data handling and confidentiality (GDPR compliant)
• Problem-solving and conflict resolution
• Teamwork and collaboration
• Time management and multitasking
• Adaptability to regulated environments
• Interest in sustainability and financial wellbeing
Hobbies and interests
• Playing football and basketball
• Helping others and supporting their progress
• Assisting neighbour’s with tasks they find challenging
